Privacy Policy
Effective Date: May 21, 2025
Glow Up by Freemote LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Glow Up app. It also outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and rules related to minors.
1. Information We Collect
We collect the following categories of data:
• Account Information: Name, email address, password, and optionally, your age or date of birth
• Facial Images and Visual Data: Photos you upload to try makeup looks, along with face mapping and feature detection data (processed by our AI engine)
• Makeup Preferences: Style choices, skin tone settings, favorite looks, saved creations
• Usage Information: Features used, session duration, interaction patterns, saved history
• Device Information: Device type, OS version, IP address, screen resolution, and unique identifiers
• Crash Logs and Diagnostics: Technical logs to diagnose performance and stability issues
• Children’s Data (if applicable): Limited data may be collected from minors only with verified parental consent. No facial data or image uploads are stored for minors under 13 in compliance with COPPA.
2. How We Use Your Information
We use collected data to:
• Provide personalized makeup simulations and suggestions
• Process facial features for AI-powered try-on experiences
• Save your preferences and visual history for future sessions
• Analyze app usage to improve performance and user experience
• Send critical account notifications and updates
• Offer customer support and handle inquiries
• Ensure safety, security, and legal compliance
• [If applicable] Use Health data only to improve look suggestions (never for ads)
3. Data Storage and Security
We store your data using secure cloud-based services with:
• AES-256 encryption at rest
• TLS/SSL encryption in transit
• Role-based access controls for internal staff
• Regular security audits and access monitoring
• Image files are automatically deleted from temporary processing queues unless explicitly saved
Photos you save are linked to your user account and stored securely. You may delete them at any time.
4. Information Sharing
We do not sell your personal information. We only share it in these cases:
• With service providers: For cloud hosting, facial processing, analytics, and push notifications
• With legal authorities: If required to comply with subpoenas, court orders, or applicable laws
• With social platforms: If you explicitly choose to share a look externally
• With affiliates or buyers: If the company is acquired or merged, your data may transfer with notice
5. Your Rights
Depending on your location and applicable laws, you may have the following rights:
• Access – See the data we hold about you
• Correction – Fix inaccuracies in your personal information
• Deletion – Erase all data we have about you
• Portability – Request a copy of your data in a standard format
• Objection – Opt-out of data processing or marketing
• Withdraw Consent – Revoke permission for specific data uses (e.g., face processing, Health data)
To make any of these requests, please email us at support@reelyai.com
6. Analytics and Performance Data
We use anonymized data to:
• Monitor app performance and detect bugs
• Measure feature popularity and engagement
• Improve AI makeup recommendations
• Run internal A/B testing and app optimization
• Never use facial images or Health data in analytics without anonymization
Services used may include Firebase, Mixpanel, or Sentry, all configured to comply with GDPR and CCPA.
7. Children’s Privacy
Glow Up does not knowingly collect personal information from children under the age of 13 without verified parental consent. If we learn that we have collected data from a child without proper consent, we will delete that data promptly.
Parents or guardians can contact us at support@reelyai.com review or delete their child’s data.
8. GDPR (EU Users)
If you are a resident of the European Economic Area (EEA), the lawful bases for processing your data may include:
• Consent: When you upload a photo or choose personalized settings
• Contract: When you create an account or use app features
• Legal obligation: When we must comply with EU law
• Legitimate interest: To improve the app and ensure security (only where this doesn’t override your rights)
You also have the right to lodge a complaint with your local Data Protection Authority (DPA).
9. CCPA (California Users)
If you are a California resident, you have the right to:
• Know what personal data we collect
• Access and request copies of that data
• Request deletion of your data
• Opt-out of any “sale” of your personal information (we do not sell your data)
• Non-discrimination for exercising these rights
You can exercise these rights by contacting support@reelyai.com with the subject line “CCPA Request.”
11. Updates to This Policy
We may revise this policy periodically. Material changes will be communicated through in-app notifications or email. Continued use of the app after updates implies acceptance of the revised policy.
Contact Us
For privacy questions or data requests, contact:
Email: support@reelyai.com
Business Address: 2257 N Federal Hwy, Boca Raton FL, 33431